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FAQs

What is WhooshTronics?
WhooshTronics is a tech brand from Lucerne, Switzerland that stands out with unique products every month. Over the years, we have grown with the mission of spreading happiness without breaking the bank of our lovely customers.

What currency are the prices used on the site?
All prices are in USD. Might be displayed in your local currency depending on your IP geolocation. You can switch-off auto-conversion by choosing USD.

I just placed an order, when will my order ship?
We try our best to ship items as fast as we can. Please allow 4-7 days production time for your order to ship out, average shipping times are 15-21 days.
Tracking numbers will be updated 3-5 days after your order has been shipped. If you don't have a tracking number after 7 business days, please email us at support@whooshtronics.com.

I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100% money-back guarantee, if the product is defective or damaged. We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please include all a name and order number on the returned parcels.
Please note: If your package is on the way, you must wait for it to arrive before receiving a refund.

Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent, you might return it up to 30 days after the order got processed. Please write us at support@whooshtronics.com.

I have entered an incorrect address, what do I do now?
If you have misspelled or autofilled an incorrect address, simply reply to your order confirmation email and confirm your actual address. Please reply within 24 hours! No refund will be given after the 24 hours of incorrect submission.

How long does shipping take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 15-21 business days for the Economy option. Your order should arrive in below 7 days if you've chosen the Premium option.

I have a question that wasn't answered, can you please help?
Absolutely! We are here to help you make your home beautiful! Please email us at support@whooshtronics.com, and we will be happy to assist you in any way we can.
We do receive numerous emails. If you wish to get a prompt response, please attach your order number and address the problem clearly, thanks.

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